Dog Groomer Experience

Booking Terms and Conditions

Last updated: August 2026

These terms apply to every Dog Groomer Experience booking made with Clips Dog Grooming. Please read them carefully before booking.

By making a booking, the person paying for the experience confirms that they have read and accepted these terms. Where the participant is under 18, their parent or legal guardian must also read and accept them.

1. About the Experience

The Dog Groomer Experience is an approximately six-hour recreational and career insight day held at Clips Dog Grooming in Wendover, Buckinghamshire.

It is designed to provide a supervised introduction to the working environment of a professional dog grooming salon.

The experience may include:

• A salon and equipment introduction
• Health, safety and hygiene guidance
• An introduction to dog handling and animal welfare
• Bathing, drying, brushing and coat-care demonstrations
• Observation of professional dog grooming
• Participation in suitable activities under close supervision
• Information about dog grooming as a possible career
• An opportunity to ask experienced groomers questions

The exact schedule and activities may vary according to the dogs attending the salon, their individual needs and temperament, staffing, health and safety considerations and the professional judgement of Clips Dog Grooming.

2. This Is an Insight Day, Not a Qualification

The Dog Groomer Experience is not:

• An accredited dog grooming course
• A professional dog grooming qualification
• An apprenticeship or work placement
• Formal work experience arranged through a school or college
• A licence or authorisation to work as a dog groomer
• A guarantee of employment, training or an apprenticeship with Clips Dog Grooming

Participants may receive a certificate of attendance. This confirms participation only and does not represent a recognised or professional qualification.

Completion of the experience does not qualify a participant to groom dogs independently or use professional grooming equipment without appropriate training, insurance and supervision.

3. Participant Requirements

Participants must:

• Be aged 16 or over on the date of the experience
• Be physically and emotionally able to participate safely in a working salon environment
• Follow all instructions given by Clips Dog Grooming staff
• Behave calmly, responsibly and respectfully around dogs, staff, clients and other participants
• Wear comfortable clothing and fully enclosed, secure, non-slip footwear
• Tie back long hair and avoid loose clothing or jewellery that could become caught in equipment
• Tell us before attending about any relevant health condition, disability, allergy, additional need or support requirement
• Refrain from attending while affected by alcohol, illegal drugs or any substance that could impair safe participation

Participants should understand that dog grooming can be physically demanding and may involve prolonged standing, bending, lifting, water, noise, loose dog hair and contact with grooming products.

We will consider reasonable accessibility requests wherever possible. However, some activities may need to be adapted or excluded where this is reasonably necessary for safety or animal welfare.

4. Participants Aged 16 or 17

A participant under 18 must have the booking and consent forms completed by a parent or legal guardian.

The parent or guardian must:

• Provide accurate emergency contact information
• Disclose relevant medical, behavioural, safeguarding or support information
• Remain contactable throughout the experience
• Arrange safe travel to and from the salon
• Confirm that the young person understands and agrees to follow salon instructions

Clips Dog Grooming may request that a parent or guardian remains nearby where this is reasonably necessary for the participant’s welfare or safety.

5. Health, Allergies and Medical Information

Participants must tell Clips Dog Grooming before the experience if they have anything that could affect their safe participation, including:

• Allergies to dogs, animal hair, shampoos or grooming products
• Asthma or breathing difficulties
• Skin conditions or sensitivities
• Back, joint or mobility difficulties
• Hearing sensitivity or difficulty coping with dryers and salon noise
• A weakened immune system
• Pregnancy
• Anxiety, sensory needs or another condition requiring support
• Any medication or medical condition that could affect balance, concentration or physical activity

This information will be treated sensitively and used to help us assess whether reasonable adjustments are possible.

Participants remain responsible for bringing any personal medication they may require, including inhalers or allergy medication. Clips Dog Grooming staff cannot diagnose medical conditions or administer medication except where separately agreed and legally appropriate.

6. Animal Welfare Comes First

The comfort, safety and welfare of every dog are the salon’s highest priorities.

Dogs are living animals and can behave unpredictably, particularly when they are nervous, tired, uncomfortable or unfamiliar with a person.

Clips Dog Grooming may change, pause or stop any activity if a member of staff believes that:

• A dog is becoming uncomfortable, stressed or tired
• The participant or another person may be at risk
• The activity is unsuitable for the participant
• Continuing would compromise animal welfare
• Salon circumstances have changed unexpectedly

Participants must never:

• Handle a dog without permission
• Use grooming equipment without direct authorisation and supervision
• Feed a dog or give treats without permission
• Restrain, lift or move a dog unless instructed
• Photograph or film a dog without permission
• Ignore or override an instruction from a member of staff

There is no guarantee that a participant will complete every activity shown in promotional material. Activities will always depend on suitability, safety and the needs of the dogs present that day.

Changes made for animal welfare or safety reasons do not mean that the experience has not been provided.

7. Participant Responsibility and Conduct

Each participant is responsible for their own behaviour, decisions and actions during the experience.

Participants must take reasonable care of:

• Their own health and safety
• The health and safety of other participants, staff, clients and visitors
• The welfare and safe handling of dogs
• Salon premises, tools and equipment

Participants must follow instructions immediately and must not attempt an activity unless a member of staff has confirmed that it is safe and appropriate.

If a participant acts carelessly, deliberately ignores an instruction, misuses equipment, behaves aggressively or places a person or dog at risk, Clips Dog Grooming may:

• Stop the relevant activity
• Restrict the participant to observation only
• Ask the participant to leave the salon
• End the experience without a refund where this is proportionate to the circumstances

A participant may be responsible for reasonably foreseeable loss or damage caused by their deliberate act, reckless behaviour or failure to follow a clear safety instruction.

Nothing in these terms removes Clips Dog Grooming’s responsibility to take reasonable care or excludes liability where doing so would be unlawful.

8. Supervision and Practical Activities

All practical participation must be authorised and supervised by an experienced member of the Clips Dog Grooming team.

Participation is optional. A participant may decline an activity if they feel uncomfortable or unable to complete it safely.

Clips Dog Grooming may decide that a participant should observe rather than undertake a particular task. This decision will be based on safety, ability, animal welfare and salon conditions.

Participants must not interpret supervised participation as evidence that they are competent or qualified to perform the same activity independently.

9. Price and Payment

The Dog Groomer Experience costs £325 per person, unless a different price has been confirmed in writing.

Full payment is required to secure the agreed date. A provisional enquiry does not reserve a place.

A booking is confirmed only when:

• Full cleared payment has been received
• Clips Dog Grooming has confirmed the date in writing
• The required booking and consent information has been supplied

Places are limited to a maximum of two participants unless Clips Dog Grooming agrees otherwise in writing.

10. Changing the Booking Date

A confirmed booking may be moved to another available date on one occasion only, provided that:

• Clips Dog Grooming receives at least one calendar month’s written notice before the original experience date
• The request is made by the person who made the booking
• A suitable alternative date is available

The replacement date must be agreed with Clips Dog Grooming and normally taken within 12 months of the original booking date.

Once a booking has been moved, it cannot ordinarily be moved again. If the participant cannot attend the rearranged date, this will be treated as a cancellation.

Requests made with less than one calendar month’s notice do not qualify for the one permitted date change, except where Clips Dog Grooming agrees otherwise because of exceptional circumstances.

11. Participant Cancellation and Refunds

Experience dates involve reserved staff time and limited salon capacity. For this reason, confirmed bookings are treated as non-refundable when the participant cancels or fails to attend, subject to the participant’s statutory rights and the fairness provisions below.

If a participant cancels, Clips Dog Grooming will take reasonable steps to offer the place to another customer where practical.

If the place is successfully resold for the same value, Clips Dog Grooming will refund the payment received, less any reasonable costs directly incurred in processing the original booking, cancellation and replacement booking.

If the place cannot reasonably be resold, Clips Dog Grooming may retain an amount representing the business’s genuine direct loss arising from the cancellation. Depending on the timing and circumstances, this may be up to the full booking price.

Refunds are not normally provided where:

• The participant fails to attend
• The participant arrives too late to complete the experience
• The participant chooses to leave early
• The participant has failed to disclose information that makes safe participation impossible
• The experience is ended because of serious misconduct or refusal to follow safety instructions
• A requested activity is changed or withdrawn to protect a dog or participant

Nothing in these terms affects any refund or remedy to which a customer is legally entitled.

12. Late Arrival

Participants should arrive at the time stated in their confirmation.

Late arrival may reduce the amount of time available. We may be unable to extend the finishing time because of salon appointments, staffing and animal-welfare considerations.

If a participant arrives so late that the experience cannot be delivered safely or meaningfully, the booking may be treated as a failure to attend.

13. Cancellation or Changes by Clips Dog Grooming

Clips Dog Grooming may occasionally need to rearrange or cancel an experience because of:

• Staff illness or emergency
• Unsafe weather or travel conditions
• Closure of the salon or garden centre
• Equipment or utility failure
• Animal-welfare concerns
• Insufficient suitable dogs or an unexpected change to the salon schedule
• Circumstances outside our reasonable control

Where Clips Dog Grooming cancels the entire experience, the customer will be offered:

• A transfer to another available date; or
• A refund of the amount paid

Where possible, we will give as much notice as reasonably practicable.

Clips Dog Grooming is not responsible for separate travel, accommodation or other personal expenses, except where responsibility cannot legally be excluded.

14. Photography and Confidentiality

Participants must not photograph or record dogs, clients, paperwork, computer screens, staff or restricted salon areas without permission.

Some dogs belong to private clients, and their privacy must be respected.

Clips Dog Grooming will request separate consent before using identifiable photographs or recordings of a participant for marketing or social media. Refusing photography consent will not prevent participation in the experience.

Participants must not share confidential client, employee or business information learned during the day.

15. Personal Belongings

Participants are responsible for their own coats, bags, phones, jewellery, money and other personal belongings.

We recommend bringing only essential items and keeping valuables secure.

Clips Dog Grooming will take reasonable care but cannot accept responsibility for loss or damage that was not caused by its negligence or breach of legal duty.

16. Food and Refreshments

Unless confirmed otherwise, participants should bring their own lunch, drinks and any required snacks.

Food and drinks may only be consumed in designated areas and must be kept away from dogs, grooming surfaces and equipment.

Participants must inform us of any serious food or environmental allergies before attending.

17. Insurance and Liability

Clips Dog Grooming maintains appropriate business insurance and will take reasonable steps to provide a safe, supervised experience.

Participants accept the ordinary risks of spending time in a working dog grooming salon, including contact with dogs, water, loose hair, noise and grooming products.

Clips Dog Grooming does not exclude or restrict liability for:

• Death or personal injury caused by its negligence
• Fraud or fraudulent misrepresentation
• Breach of statutory rights
• Any other liability that cannot legally be excluded

Participants remain responsible for harm or loss caused by their own deliberate, reckless or seriously careless actions.

18. Personal Data

Personal information will be used to:

• Administer the booking
• Communicate about the experience
• Support participant safety and welfare
• Contact a parent, guardian or emergency contact where necessary
• Meet legal, insurance and record-keeping obligations

Health and support information will be handled sensitively and only shared with those who reasonably need it for safety or administration.

Our Privacy Policy provides further information about how personal information is handled.

19. Complaints

If a participant or purchaser has a concern, they should raise it with Clips Dog Grooming as soon as possible so that we have a fair opportunity to investigate and resolve it.

Complaints should include:

• The purchaser’s name
• The participant’s name
• The date of the experience
• A clear explanation of the concern
• The preferred resolution

Complaints can be sent to clipsdoggrooming@outlook.com.

20. General Terms

If one part of these terms is found to be invalid or unenforceable, the remaining terms will continue to apply.

No change to these terms will apply to a confirmed booking unless agreed in writing or required by law.

These terms are governed by the laws of England and Wales. Customers retain any legal right to bring proceedings in another part of the UK where applicable.

Nothing in these terms affects the customer’s statutory consumer rights.